Radiance & Recovery Duo

Shipping

Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed the next business day.

Shipping Destinations

• We ship globally. Shipping times and costs vary depending on the destination.
• International orders may be subject to customs duties, taxes, or fees imposed by your country. These charges are the responsibility of the customer.

Estimated Delivery Times

• International: 14–21 business days (varies by country and carrier)

Tracking Your Order

• A tracking number will be emailed once your order has been dispatched.
• Please allow up to 48 hours for tracking details to appear in the system.

Delays & Customs

• We are not responsible for delays caused by customs, couriers, or unforeseen circumstances.

Order Changes & Cancellations

• Orders cannot be changed or cancelled once they have been processed.

Returns & Exchanges

Due to the nature of skincare products and hygiene regulations, we do not offer refunds or exchanges.

We will replace products that are:

• Damaged
• Defective
• Incorrect

Replacement Process:

1. Contact us at contact@sounderone.com within 7 days of receiving your order.
2. Provide your order number, a brief description of the issue, and clear photos of the product and packaging.

Contact Us

If you have any questions regarding shipping or returns, please contact us.