November 11 Event: Enjoy 20% off orders over US$100.
November 11 Event: Enjoy 20% off orders over US$100.
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Return & Exchange
Returns & Exchanges
Due to the nature of skincare products and hygiene regulations, we do not offer refunds or exchanges.
We will replace products that are:
- Damaged
- Defective
- Incorrect
Replacement Process:
- Contact us at contact@sounderone.com within 7 days of receiving your order.
- Provide your order number, a brief description of the issue, and clear photos of the product and packaging.
Contact Us
If you have any questions regarding shipping or returns, please contact us.